Our approach to Privacy

Your privacy is important to us.

As an Colombian company operating globally, we strictly comply with Colombian privacy laws but we also strive for global best practice.

This privacy policy sets out how we handle your privacy. By using our Services you consent to the practices set out in this policy.

Children: Remember to be smart and safe online. Never give someone your information without first asking your parent/guardian if it is OK. Don’t give anyone your photo, or tell anyone your name, email, home address, telephone, your school or any other information about you that they could use to contact you either online or in the real world.

If you want to enter one of our competitions, make sure you ask permission from your parent/guardian before you enter.

Parents: We are committed to the safety and privacy of the children who use our Services. We encourage parents/guardians to actively monitor their children’s online activities. See more information below about children’s privacy and our Child Safe Apps.
1. What Information Do We Collect?
1.1 Information You Give To Us

Only nickname and max score.

1.2 Information Collected Automatically

We doesn’t collect info automatically

2. How Do We Use Your Information?

We use the information we collect about you:

To show high scores

We may combine information about you that we have collected from multiple sources.
2.1 When Do We Disclose Information

We may disclose the personal information we hold about you in the following circumstances:

if we are required or authorised to disclose by law or by a law enforcement agency;
to our business partners in the course of providing our Services to you, or generally in the conduct of our business. This may include organisations who provide services to us, such as advertising, payment processors or hosting services. Please see below for more information about third party services; and
to avoid, lessen or prevent a serious emergency or crime. If we use or disclose personal information about you in those circumstances we will make a written record of such use or disclosure.

2.2 Childrens’ Privacy

Child Safe Apps

If your comtor game is labelled a Child Safe App, it was built with child safety as a priority. Our Child Safe Apps have no advertising, no data collection, no in-app purchases and no links to external sites or apps.

If you permit your child to use one of our Services that is not labelled a Child Safe App, you should disable in-app purchases on your phone and actively monitor your child’s use. You should also familiarise yourself with this privacy policy, as by permitting your child to use our Services you consent to this privacy policy on their behalf. If you don’t agree, please do not permit your child to use our Services.

We do not knowingly contact or collect information from children under 13 without the permission of their parent/guardians. If you believe that we have inadvertently collected such information, please contact us so we can promptly obtain parental/guardian consent or delete the information.
2.3 Third Party Services

When you use our Services, you might also use third party services, such as Facebook, Twitter, Google+ and Game Center. We do not control how they interact with you and you should ensure that you consent to the terms of use and privacy policies offered by the third party services before providing them with your information. You acknowledge that we are not liable when third party services use information you provide to them.

We encourage you to be careful about the protection of your own personal information when using third party services such as social media platforms.

2.4 Marketing, In-app Purchases & Opting-Out
2.4.1 Direct Marketing

Sometimes we will use your information to tell you about our Services and our news, such as new games we are launching, events we are running, or merchandise we sell. You can opt-out if you don’t want to receive this information.
2.4.2 In-app Purchase

Some of our games offer in-app purchases. Examples of in-app purchases are items you can purchase (for real or in-game currency) or other additional features. If you don’t want to make in-app purchases, don’t use these paid-for options and consider disabling in-app purchases on your device.
2.4.3 Opting-out

Ways to opt-out of our Services:

if we send you an email, there will be an unsubscribe link;
if we post updates via Facebook you can ‘unlike’ our page and you will no longer get updates;
if you receive one of our ‘tweets’ you can stop following us on Twitter; or
if we use another type of social media you can opt-out using that service.

If you need help opting-out please contact us at support@comtor.net
2.5 Storage & Security

We store information on servers in Colombia and in the United States.

Security is important to us and we strive to protect both your information and our information in the best possible ways. But there are inherent risks in transmitting information over the Internet and it is possible that we could be hacked. You should feel comfortable with this level of risk before you provide information to us, or use our Services. If you are not comfortable with this risk, please do not use our Services.
2.6 Access & Correction

You may request access to your personal information at any time by sending a written request to our Privacy Officer by mail at comtor KR 17A 136 61 of 403, Colombia or by email to privacy@comtor.net.

We may charge a small fee for providing access if it requires a significant amount of time to locate your information or to collect or present it in an appropriate form. We may decline your access if there are reasonable grounds for us to do so.

If your information changes, let us know so that we can update our records. If you would like us to de-activate your records that we hold, please tell us. Once de-activated your data will not be accessible. However, due to system backups to various types of data storage media, your data may in some circumstances remain on these types of data storage media. There may be circumstances where we decline to de-activate your records.
3. Complaints

If you have any concerns or complaints about your privacy please contact us by:

Sending a written request to our Privacy Officer by mail at:

Calle 151 # 18A – 34 Oficina 301 Edificio San Telmo, Bogotá D.C., Colombia Tels: (+57 1) 463 1118 / 300 465 4724

Our Privacy Officer will respond to your complaint within a reasonable time after we receive it, provided you supply return contact details. If you do not provide return contact details, we will be unable to respond to your complaint, although we will consider its content.
4. Updates to this Policy

We will update this Privacy Policy from time to time. These updates, will take effect from the date of issue on our website at comtor.com. Please check back regularly for updates.